These findings have been incorporated into the new Duo Push screen. Now I understand it’s actually there to protect my identity.”įighting Fraud by Humanizing the Push ScreenĪuthentication is hard! Users are asked to constantly be on the alert - scrutinizing URLs and email attachments, ensuring they don’t do the wrong thing.ĭuring our research, we found that we can improve the readability of contextual information that was displayed at the time of authentication, and help end users make the right decision.
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“Prior to seeing this, I thought Duo was just an app my employer put on my phone to spy on me. One existing Duo user went as far as to tell us:
We found this to be incredibly successful in testing these flows with real users. We’ve made it simpler to understand how Duo works, what purpose Duo serves and a variety of changes that help ensure end users successfully complete enrollment. In order to help users better understand what Duo is really doing, we’ve introduced the concept of inline education in our enrollment flow. Users are concerned about an invasion of their personal space and what a corporate app might do to impact performance on their device. As part of the redesign we are: Educating First-Time Usersįor users new to Duo or the idea of 2FA in general, understanding exactly why your employer is asking you to put Duo on your phone is often a burden. Before we do that, I wanted to take some time to share with you exactly how we’re making it easier for users to authenticate using Duo Mobile. I’m excited to announce we’re ready to allow all users to start testing the redesigned application with us in a public preview. Help users self-remediate, rather than call the help desk Make it easier for users to enroll and authenticate It was a daunting task, considering we haven’t changed the Duo Mobile application in over seven years. In early 2019, we embarked on a project to improve the Duo Mobile user authentication experience. Industry News JChris Demundo Redesigning UI - The Duo Mobile App, What’s New
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